My Oracle Support Banner

Active Subscribers and/or Balance Types Missing from the "Account Balance Report (csv)" Report (Doc ID 1344090.1)

Last updated on FEBRUARY 10, 2022

Applies to:

Oracle Communications Network Charging and Control - Version 4.4.0 and later
Information in this document applies to any platform.


In the SMS (Service Management System) Screens, reports can be generated to provide detailed information directly from the NCC (Network Charging and Control) Platform.

One such report is the "Account Balance Report (csv)" found under the "CCS (Charging Control Services), Summary" section of the Report Functions screen.

The purpose of this report is to provide a CSV (Comma Separated Values) report with each row representing an active Subscriber along with any available balance.  Here is an example* row for a Subscriber:

Due to the design of the report and the VWS' (Voucher Wallet Servers), it is possible for Active Subscribers to be missing from the resulting summary until after their balance has expired.

It is also possible for Balance Types to also be undesirably excluded from the same output.

This article will explain why both these circumstances can occur using examples.

*The CSV column headers are NOT printed in the report output, it has been added here for readability.

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Questions and Answers
 Why is an active Subscriber missing until after their balance has expired?
 Why are certain Balance Types missing from the Report?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.