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Missing Account Reference ID Errors Reported (Doc ID 1346303.1)

Last updated on JULY 30, 2018

Applies to:

Oracle Communications Network Charging and Control - Version: 2.2.0 to 4.4.0 - Release: 2.2 to 4.4
Oracle Communications Network Charging and Control - Version: 4.2.0 and later    [Release: 4.2 and later]
Information in this document applies to any platform.

Symptoms

Exception warnings and error messages are being thrown intermittently by the beVWARS processes on the Voucher Wallet Servers (VWS), and/or the ccsCDRLoader process on the Service Management System (SMS), as shown in the examples below:

beVWARS:

WARNING: Processing Exception on VWARS while processing be::Protocol Message: be VWARS RuntimeError: Error running plug-in 'ccsVWARSExpiry.so:walletQueriedEvent': CCS RuntimeError: AccountType 0 is invalid

ccsCDRLoader:

ERROR: Skipping CDR error: 'CDR::Exception: Malformed CDR: mandatory tag missing or empty: ACCT_REF_ID'

Cause

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