Basic S/MIME Troubleshooting (Doc ID 1352573.1)

Last updated on NOVEMBER 28, 2024

Applies to:

Oracle Communications Messaging Server - Version 7.0.1 and later
Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Goal

This document provides basic troubleshooting information to assist in troubleshooting S/MIME with Convergence and assumes you understand the basics of LDAP, S/MIME, certificates, and signing.

Solution

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In this Document

Windows Client Configuration.

1. Verify Certificate Roots

2. Verify the User Certificate is Properly Imported.

3. Verify/Install Java.

Verify user is allowed to use S/MIME

Check certificates.

Server Configuration.

Library Used to Access the Certificate.

General Points to Remember.

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