My Oracle Support Banner

Basic S/MIME Troubleshooting (Doc ID 1352573.1)

Last updated on MAY 19, 2021

Applies to:

Oracle Communications Messaging Server - Version 7.0.1 and later
Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Goal

This document provides basic troubleshooting information to assist in troubleshooting S/MIME with Convergence and assumes you understand the basics of LDAP, S/MIME, certificates, and signing.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
 Windows Client Configuration.
 1. Verify Certificate Roots
 2. Verify the User Certificate is Properly Imported.
 3. Verify/Install Java.
 Verify user is allowed to use S/MIME
 Check certificates.
 Server Configuration.
 Library Used to Access the Certificate.
 Logging.
 General Points to Remember.


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.