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Basic S/MIME Troubleshooting (Doc ID 1352573.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Communications Messaging Server - Version 7.0.1 and later
Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.


This document provides basic troubleshooting information to assist in troubleshooting S/MIME with Convergence and assumes you understand the basics of LDAP, S/MIME, certificates, and signing.


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In this Document
 Windows Client Configuration.
 1. Verify Certificate Roots
 2. Verify the User Certificate is Properly Imported.
 3. Verify/Install Java.
 Verify user is allowed to use S/MIME
 Check certificates.
 Server Configuration.
 Library Used to Access the Certificate.
 General Points to Remember.

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