Cannot Accept E2B Migrated Cases Or Create New Cases: "The Case Number Already Exists"
Last updated on JANUARY 26, 2016
Applies to:Oracle Argus Interchange - Version: 5.0.2 to 6.0.1 - Release: 5.0 to 6.0
Information in this document applies to any platform.
When trying to accept a series of imported E2B files, the following message is showing up for every file:
Case Number (CASE_NUMBER) already exists in the system. Can not import the report id ###
Module : esm_import_data.CREATE_POST_CASE_PROCESSING
In each case the report id is different but the referenced case number is the same.
When trying to create a new case with Case Actions -- New the following error message is seen:
The Case Number already exists. Please choose another #.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms