Cannot Accept E2B Migrated Cases Or Create New Cases: "The Case Number Already Exists"
(Doc ID 1354197.1)
Last updated on DECEMBER 04, 2023
Applies to:
Oracle Life Sciences Argus Interchange - Version 5.0.2 to 6.0.1 [Release 5.0.0 to 6.0]Information in this document applies to any platform.
Symptoms
When trying to accept a series of imported E2B files, the following message is showing up for every file:
Case Number (CASE_NUMBER) already exists in the system. Can not import the report id ###
Module : esm_import_data.CREATE_POST_CASE_PROCESSING
In each case the report id is different but the referenced case number is the same.
When trying to create a new case with Case Actions -- New the following error message is seen:
The Case Number already exists. Please choose another #.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |