My Oracle Support Banner

Cannot Accept E2B Migrated Cases Or Create New Cases: "The Case Number Already Exists" (Doc ID 1354197.1)

Last updated on DECEMBER 04, 2023

Applies to:

Oracle Life Sciences Argus Interchange - Version 5.0.2 to 6.0.1 [Release 5.0.0 to 6.0]
Information in this document applies to any platform.

Symptoms


When trying to accept a series of imported E2B files, the following message is showing up for every file:

Case Number (CASE_NUMBER) already exists in the system. Can not import the report id ### 

Module : esm_import_data.CREATE_POST_CASE_PROCESSING


In each case the report id is different but the referenced case number is the same.
When trying to create a new case with Case Actions -- New the following error message is seen:
The Case Number already exists. Please choose another #.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.