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Appointment Slot Request from CCB to MWM fails after installing 10117134 (Doc ID 1359802.1)

Last updated on SEPTEMBER 23, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version to 2.3.1 [Release 2.2 to 2.3]
Information in this document applies to any platform.


**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

OUAF/FW - Oracle Utilities Framework

MWM - Oracle Utilities Mobile Workforce Management

XAI - XML Application Integration

MPL - Multi Purpose Listener

After install Oracle Utilities Framework patch 10117134, calls from the CC&B Appointments page to MWM to retrieve appointment slots fails with "External System (MWM) Is Not Available".  


Installation of FW patch 10117134.  


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