Appointment Slot Request from CCB to MWM fails after installing 10117134
(Doc ID 1359802.1)
Last updated on SEPTEMBER 23, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.2.0.0.0 to 2.3.1 [Release 2.2 to 2.3]Information in this document applies to any platform.
Symptoms
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
MWM - Oracle Utilities Mobile Workforce Management
XAI - XML Application Integration
MPL - Multi Purpose Listener
After install Oracle Utilities Framework patch 10117134, calls from the CC&B Appointments page to MWM to retrieve appointment slots fails with "External System (MWM) Is Not Available".
Changes
Installation of FW patch 10117134.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |