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Troubleshooting USSD Balance Query Notifications Issues Using the Play Cumulative Balance Node (Doc ID 1360582.1)

Last updated on FEBRUARY 10, 2022

Applies to:

Oracle Communications Network Charging and Control - Version 3.1.0 and later
Information in this document applies to any platform.


This document will guide the reader to find the configuration items for USSD Balance Queries when used with Play Cumulative Balance nodes.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1) Find the Service Key
 2) Check which capability is associated to the service
 3) Check the Subscriber's details (optional)
 4) Determining the Control plan corresponding to the Capability
 5) Check the Cumulative balances configuration
 6) Finding the Corresponding USSD balance template

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