After Suspending And Resuming Billing Some Charged Items Aren't Found On Invoice (Doc ID 1367922.1)

Last updated on JULY 02, 2023

Applies to:

Goal

Scenario#1

If a customer changes billing DOM and then Suspends / Resumes billing, after resuming, it is forced to a short cycle.

Scenario#2

If the billing is delayed past the difference in the resume and the cycle DOM any end of cycle taxes or discounts are not picked up by invoicing.

Scenario#1 example

1) Create customer on DOM 8 (Jan 8, 2011)
2) Normal first bill (Feb 8, 2011)
3) Move to DOM 6 (Mar 6, 2011)
4) Suspend billing (PCM_OP_BILL_SUSPEND_BILLING) (Mar 6, 2011)
5) Move pin_virtual_time to Mar 7, 2011
6) Resume (PCM_OP_BILL_RESUME_BILLING) (Mar 7, 2011)
Billing cycle is now from Mar 7 to Mar 8.

Scenario#2 example

1) Bill Cycle 8th Aug to 8th Sept.
3) Payment made on 12th August, Payment Item created with effective date 12th August.
5) Billing Suspended using PCM_OP_BILL_SUSPEND_BILLING on 12th August.
6) On 8th Sept Billing Resumed using PCM_OP_BILL_RESUME_BILLING. Cycle is now set to September 8th to October 8th.
7) On 8th Oct Ran Billing/Invoicing.
8) Invoicing is now only fetching the items based on the Effective_t i.e. Sept 14 to Oct 14.
9) The Payment item which has item Effective_t of 12th August doesn't appear on the Invoice.

Solution

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