BRM Application Hangs and DMfe #x: not accept token owner (x) messages appear in log (Doc ID 1386175.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.
***Checked for relevance on 12-Nov-2015***

Symptoms

After starting of services and performing testing for 1 or 2 days, the application hangs. Testnap hangs (does not connect) and cannot login into client tools like customer center.

On investigation, found lots of errors in dm_oracle pinlog.

Two issues are there:-

1. Application got hanged and not able to connect to Testnap or Client applications.
2. "DMfe #x: not accept token owner (x)" error messages are coming in the dm_oracle.pinlog.

Cause

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