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FW: XAI Unauthorized Exception encountered with accessing CCB Show Appointments page (Doc ID 1410063.1)

Last updated on JUNE 02, 2024

Applies to:

Oracle Utilities Framework - Version 2.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
MWM - Oracle Utilities Mobile Workforce Management
OUAF/FW - Oracle Utilities Framework
XAI - XML Application Integration
HTTP - HyperText Transfer Protocol
EJB - Enterprise Java Beans 

In CCB, do the following.

a) Navigate to the Appointment screen
b) Click on Show Appointments
c) Error communicating with XAI is encountered, screen pop-up says the server has encountered a problem


web.log contains the following error messages:

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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