FW: XAI Unauthorized Exception encountered with accessing CCB Show Appointments page
(Doc ID 1410063.1)
Last updated on JUNE 02, 2024
Applies to:
Oracle Utilities Framework - Version 2.2.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
MWM - Oracle Utilities Mobile Workforce Management
OUAF/FW - Oracle Utilities Framework
XAI - XML Application Integration
HTTP - HyperText Transfer Protocol
EJB - Enterprise Java Beans
In CCB, do the following.
a) Navigate to the Appointment screen
b) Click on Show Appointments
c) Error communicating with XAI is encountered, screen pop-up says the server has encountered a problem
web.log contains the following error messages:
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |