My Oracle Support Banner

Oracle Utilities Customer Care and Billing and Micro Focus Licensing Issues (Doc ID 1414718.1)

Last updated on FEBRUARY 15, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.


For each release, refer to the Quick Install Guide for your product located on the Oracle Software Delivery Cloud at

In the document refer to the section on Micro Focus for details, if you encounter any of the following issues below that are not mentioned in the documentation, please follow these steps in the solution section.

1. You need to move an existing Micro Focus license from an old machine to another machine.

2. Expired License.

3. You have licenses installed on machines where you are unable to create a revoke key because the machine is no longer available, so that the license can be revoked from the old machine and moved to another machine.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.