ACC cannot connect to instance: java.rmi.ConnectException: Connection refused to host

(Doc ID 1432439.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Commerce Platform - Version 2006.3 and later
Information in this document applies to any platform.

Symptoms

The ACC client cannot connect to the Oracle ATG instance. The log contains this error:

java.rmi.ConnectException: Connection refused to host: 192.168.10.20; nested exception is:
   java.net.ConnectException: Connection timed out: connect
   at sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:567)
   at sun.rmi.transport.tcp.TCPChannel.createConnection(TCPChannel.java:185)
   at sun.rmi.transport.tcp.TCPChannel.newConnection(TCPChannel.java:171)
   at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:101)
   at atg.ui.common.model.DynamoUpdateAgentImpl_Stub.isLicensedLocale(Unknown Source)

Users running ACC on other computers are able to connect.

Changes

Firewall or NAT (Network Address Translation) device was added between the ACC client and the Oracle ATG server.

Cause

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