Outlook Connector: Cannot Create Mail Filter or Out-Of-Office Message with Convergence Deployed to Non-default URI (Doc ID 1440722.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version: 7.3 and later   [Release: 7.0 and later ]
Information in this document applies to any platform.

Symptoms


This issue was reported on Outlook Connector 7.3-119 (patch 139162-14).

If Convergence is deployed to a non-default URI e.g. "/mail" (the default is "/iwc"), and a user tries to use Outlook Connector to create a mail filter or vacation (out of office) message:
  • The user gets a pop-up error window with no error message (blank).

  • Glassfish (web container for Convergence) server_access_log shows that Outlook Connector is issuing requests e.g.:
"123.12.12.12" "NULL-AUTH-USER" "26/Mar/2012:10:58:28 +0800" "POST /iwc/set_userprefs.iwc?token=Ks1trfxWpR HTTP/1.1" 404 1034

i.e. the Outlook Connector is requesting for "/iwc/..." (the default Convergence URI) which is wrong, as the Convergence URI, in this case, was configured to non-default "/mail".  This resulted in an HTTP error 404 (not found).

Cause

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