Item Objects With Null Bill Object Created (Doc ID 1446259.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

Item objects with NULL bill object are getting created after the below configurations :

Configurations in 7.4
(1) A Call comes in after the previous cycle is complete but before billing is run
(2) An item object is created without a bill object
(3) When billing is then run, another item object is created with an appropriate bill object
(4) But all usage for this cycle is accumulated against the item object without the bill object causing severe invoicing problems
(5)Auto triggered billing is disabled as shown below

Config billing delay parameter in cm's pin.conf
-----------------------------------------------
#======================================================================
- fm_bill config_billing_delay 0

 

One may also consider the below scenario :

1) Assume billing_delay in 7.3 is disabled (commented out)
2) On migrating to 7.4, enable billing delay
3) Prior to first billing in 7.4 (Feb 17), billinfo.NEXT_BILL_OBJ was NULL
4) During the delay period before Feb 17, new cycle items (for Feb 17 - Mar 17 cycle) pointed to NEXT_BILL OBJ (and so to NULL)
5) The billing process on Feb 17 created new bill objects and assigned to billinfo.BILL_OBJ and billinfo.NEXT_BILL_OBJ
6) The previously created items still had a NULL bill object though.
7) This problem only happens for accounts that had some event coming in during the delay period. For other accounts, the item gets created only after billing when BILL_OBJ & NEXT_BILL_OBJ were correctly set

Cause

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