Account level Discounts Have Inconsistent Behavior If the Sequential Discounting Is Enabled (Doc ID 1474193.1)

Last updated on AUGUST 22, 2023

Applies to:

Symptoms

Scenario:

With an account-level real-time discount, the system is behaving in an inconsistent manner. The discount fires for all products for both the account level and service level at purchase time for monthly fees; but, when one of the service-level products is cancelled, Connection Manager (CM) does not forward that event over to the Pipeline for processing. Since these products are set to prorate on cancellation, this causes incorrect charges when products are cancelled.

Test case :

1)  Created account on June 9th and purchased a plan which contains:

• service-level product whose Monthly Cycle Fee (MCF) is $200,
• account level product whose MCF is $100,
• account level discount gives 10% off on cycle forward fees.

     BIP(Bill-In-Progress) is $270.

     Note: Purchase level of discount for account level discount is set to apply for both service and account product purchases.

2) Move the pin_virtual_time (pvt) to June 12th and cancel the service-level product.

Actual result: Only product charge of $180 was refunded.

Expected result: Apart from product charge of $180, the discount should also get refunded. Hence the total refund will be $162 ( $180 - $18)

Cause

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