The "View Locked Orders..." popup menu item on Service Request Search results window (w_query_monster_sheet) is disabled and can not be enabled. (Doc ID 1475194.1)

Last updated on JULY 23, 2012

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.

Symptoms

The "View Locked Orders..." popup menu item on the Service Request Search results window (w_query_monster_sheet) is disabled and grayed out for all users.  The behavior occurs even though the Security Permissions are properly configured for the popup menu item (Security Permissions > MetaSolv Solution > Popup Menus > w_query_monster_sheet.m_query_order_popup.m_popup > m_resetorderstatus).

Cause

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