CCG Snapshot Reports Export Issue: Caused by: java.lang.OutOfMemoryError: Java heap space (Doc ID 1486370.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Configuration Controls Governor - Version 5.5.1 and later
Information in this document applies to any platform.

Symptoms


On : 5.5.1 version, Oracle Configuration Controls Governor (CCG):

CCG monitors setup data in business management applications. It can take snapshots that document application setups; compare snapshots with one another to show how application setups differ; and employ change tracking to monitor changes. When attempting to export the snapshot in HTML and PDF, the following error occurs.

ERROR
-----------------------
OBIP Exception is :: oracle.apps.xdo.XDOException
java.lang.reflect.InvocationTargetException
Caused by: java.lang.OutOfMemoryError: Java heap space
at oracle.xdo.parser.v2.XMLDocument.createNodeFromType(XMLDocument.java:2869)
at oracle.xdo.parser.v2.XMLDocument.createNodeFromType(XMLDocument.java:3000)
at oracle.xdo.parser.v2.XMLDocument.createTextNode(XMLDocument.java:735)
at oracle.xdo.parser.v2.DocumentBuilder.characters(DocumentBuilder.java:553)
at oracle.xdo.parser.v2.NonValidatingParser.reportCharacters(NonValidatingParser.java:1655)
at oracle.xdo.parser.v2.NonValidatingParser.parseText(NonValidatingParser.java:1366)
at oracle.xdo.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1243)
at oracle.xdo.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:314)
at oracle.xdo.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:281)
at oracle.xdo.parser.v2.XMLParser.parse(XMLParser.java:278)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)a:3020)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to CCG 551 as amadmin.
2. Define a snapshot and run the same.
3. Try exporting the details in HTML and PDF format.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export the results in HTML and PDF format.

Cause

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