Full Search (LIKE, SOUNDEX) Does Not Work As Expected

(Doc ID 1488390.1)

Last updated on FEBRUARY 11, 2013

Applies to:

Oracle Argus Safety - Version 7.0.1 and later
Information in this document applies to any platform.

Symptoms

Recent upgrade from Oracle Argus Safety Version 4.2 to 7.0.1

Soundex searching in Case Open screen was working fine until recently, but now no longer works

E.g. if customer navigates via:

 



However there are many such cases that actually do meet this search criteria in the database.

on tracing the user user session / SQL*Times and can see the below query is executing:

 

And when we execute this manually from SQL*Plus (as Argus Application Schema Owner) it works absolutely fine and returns expected cases.

Why is Argus front-end not handling this same query ?

Oracle Text is all enabled and all workflow is correct.

Changes

Recent upgrade from Argus Safety Version 4.2 to 7.0.1 (along with associated technology stack upgrade e.g. Oracle Client / Database 10.2.0.1

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms