Billing Fails For Some Accounts In Production (Doc ID 1488413.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.1 to 7.3.1.0.0 [Release 7.3.1]
Information in this document applies to any platform.

Symptoms

Every month lot of accounts are not getting billed.

* Everyday various accounts are picked for billing as per their billing cycle but a lot of them fail
* according to you billing is run automatically via a cron job that runs daily

Workaround:

If you suspend the account ( inactive) and reactivate the account, then the account gets billed successfully

Cause

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