My Oracle Support Banner

Billing Fails For Some Accounts In Production (Doc ID 1488413.1)

Last updated on FEBRUARY 19, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Every month lot of accounts are not getting billed.

* Everyday various accounts are picked for billing as per their billing cycle but a lot of them fail
* according to you billing is run automatically via a cron job that runs daily

Workaround:

If you suspend the account ( inactive) and reactivate the account, then the account gets billed successfully

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.