Distribution Of Payments To Bills With Disputing Items (Doc ID 1492207.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

It is not possible to direct a payment to bills with some disputing items and non-payment items at the same time.

If you select association type Bill ID/Pay target Bill or Bill ID/Document Number and press Distribution arrow , message error

(“Error - Bill used for matching contains indeterminate amount” – Error 11, 27301) will be appeared.

When you try to execute the manual distribution or redistribute the payment amount, it is not possible to distribute the excess credit to the Overpayment SA. For this reason,

it is not possible to freeze the payment.

2) ### Steps to Reproduce ###
1. Creates a match event and links the disputed FT of an specific Bill to it. In addition, the match event’s “disputed switch” is turned on.
2. Check Bill details. Some items should be disputed and some items unpaid (without a match event).
3. Creates a payment event with a payment amount higher than bill's amount unpaid
3.1  Distribute payment using distribution type BILL ID/DOCUMENT NUMBER and value: Bill Id used on items 1) and 2)
4. Error will be shown

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms