ERROR: Contact your system administrator InnerException: The Promote method returned an invalid value for the distributed transaction. (Doc ID 1495303.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Argus Safety - Version 7.0.1 and later
Information in this document applies to any platform.

Symptoms

After upgrading to 7.0.1:

When attempting to follow the instructions in the installation guide under chapter 14 Argus Password Management - Cryptography Tool.

The following error is seen when setting the encrypted password for the common accounts (login, login_i, login_ips) in the status window:

9/27/2012 5:23:40 PM: ERROR: Contact your system administrator InnerException: The Promote method returned an invalid value for the distributed transaction.
9/27/2012 5:23:40 PM: Validating User: ARGUS_SAFETY_LOGIN ondatabase: [database name]
9/27/2012 5:23:40 PM: Start validation
9/27/2012 5:23:40 PM: Main Execution started
9/27/2012 5:23:40 PM: Audit Entry Done-Transaction not yetcomplete
9/27/2012 5:23:40 PM: Transaction Open
9/27/2012 5:23:40 PM: DBA Credentials validated
9/27/2012 5:23:40 PM: Default Enterprise: 1

Cause

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