Last updated on OCTOBER 08, 2012
Applies to:Oracle Process Integration Pack for Oracle Utilities Field Work - Version 3.1 and later
Oracle Utilities Work and Asset Management - Version 1.9.0 and later
Information in this document applies to any platform.
The client's defined WAM account string does not use Department and Area. The Fieldwork PIP is always passing a department value with Service Requests so the account fails validation. This occurs even though OU_WAM_01 is null and OU_WAM_05 has a valid value in the DVM.
The error encounterd with this issue when a value exists in FS_ORDER_OPERATIONSAREA field OU_WAM_01 states:
As a workaround, default values can be added but it is generally impractical to add Department and Area to all accounts.
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