Error In Automation Task (Doc ID 1502384.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 to 7.2.0 [Release 7.0.0 to 7.2]
Information in this document applies to any platform.

Symptoms

Customer observes a phenomenon that some specific orders in automation task, do not get assigned to "oms-automation" that is a user of automation task.

For other orders, when the TaskState moves into " Received" state, then it gets assigned to "oms-automation" and TaskState moves to "Accepted" state and start executing the automation.

Automation task is not getting picked by automation task after 3 amendments.

When a rule task evaluation triggers an automation tasks processing in an amendment flow, the automation task is not processed by automation plugin.

Platform :
OSM version 7.0.3.14.1
OS Linux x86-64

Cause

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