OC8 Installer Gives Error When it Upgrades an Existing Profile (Doc ID 1504068.1)

Last updated on FEBRUARY 07, 2014

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 7.3 and later
Information in this document applies to any platform.

Symptoms

The Outlook Connector 8 (OC8) installer gives an error when it upgrades an existing profile.

Error shows:

Program Compatibility Assistant
-------------------------------------

This program might not have installed correctly

If this program didn't install correctly, try reinstalling using settings that are compatible with this version of Windows.

Image of error:

Cause

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