My Oracle Support Banner

CCB, ETPM, BI, and RMB Platform AIX Error: Unable to Copy File When Installing Appserver Patch (Doc ID 1504416.1)

Last updated on JUNE 22, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 1.4.6 and later
Oracle Public Sector Revenue Management - Version 2.1.5 and later
Oracle Utilities Framework - Version 2.0.10 and later
Oracle Utilities Business Intelligence - Version 2.0.1 and later
Oracle Financial Services Revenue Management and Billing - Version 1.0 and later
IBM AIX on POWER Systems (32-bit)
IBM AIX on POWER Systems (64-bit)


When installing the application part of CCB Service Packs the following error is encountered repeatedly:

The name of the file involved varies as well as the number of these errors.

User have installed SP5 on multiple environments as follows:

1) running the first time will have 1 or more of the above errors involving 1 or more files.
2) we then delete the files in question from /SPLEBASE/runtime/
3) rextract the jar file and run again will generate more of the above errors involving different files
4) steps 2 and 3 are repeated until there are no errors.

This process sometimes needs to be repeated several times. We have had one SP5 install that went through without errors the first time. We have also had one that required 10 runs before it had no errors. Most seem to require 2 or 3 runs.

User have tried the solution suggested in Note 870103.1, but this has had no effect.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.