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Getting Blank Screen When Logging Into Argus For Some Users (Doc ID 1506658.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 7.0.1 and later
Information in this document applies to any platform.
***Reviewed for currency: 27-SEP-2017***

Symptoms

Getting blank screen when logging into argus safety for some users

Steps to Repeat:
1. Launch Argus Safety using load balanced URL
2. Enter username/password and click on login
3. Observe that it shows the blank screen

Note:
1. This issue is happening only for some users
2. Users that are seeing the issue can login to Argus using the IP address of the load balancer
3. Users that are seeing the issue can login to Argus Safety using the direct web server link

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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