The RDA Data Collection Module Hangs at Step "listing the soft link files in /IN/service_packages" (Doc ID 1520232.1)

Last updated on MARCH 01, 2017

Applies to:

Oracle Communications Network Charging and Control - Version 4.0.0 and later
Information in this document applies to any platform.

Symptoms

When running a Remote Diagnostic Agent (RDA) data collection such as the one described in Note 1476130.1 on a Network Charging and Control (NCC) installation, RDA seems to be stuck at the following step in its execution :


It seems blocked at that stage and doesn't continue its normal execution.

Changes

Recent creation of symbolic links in the /IN/service_packages/ directory or in one of its subdirectories.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms