My Oracle Support Banner

Cannot Start OCA Client with SAXParserException (Doc ID 1521700.1)

Last updated on OCTOBER 18, 2023

Applies to:

Oracle Communications ASAP - Version 7.0.2 and later
Information in this document applies to any platform.


While accessing to the OCA application in a production environment from a web client we get the following error:

"org.xml.sax.SAXParserException: The root element is required in a well-formed document.".

This is a new ASAP installation.

 Only activity is the administrator (weblogic user) password change after the installation.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.