DM_IFW_SYNC Fails To Start : "..wrong ELF class: ELFCLASS64"

(Doc ID 1522678.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.
*** Checked for relevance on 09-08-2014 ***
*** Checked for relevance on 08-03-2016 ***

Goal

We are running Oracle Client 11.2.0 (64-bit) on a RHEL 5.3 (64-bit) platform. Portal Base (BRM 7.5) installed is 32-bit and Pipeline (IFW) is on 64-bit.
We are having issue on starting up dm_ifw_sync and dm_aq and both have the same error. Other BRM services (CM/DM, eai_js, dm_oracle, etc.) do not have issue upon starting up.

Two specific error-related messages are found in dm_ifw_sync.pinlog:-

dm_crypt_init: no pin.conf entry for pin_crypt4dm library not loaded
ERROR bad dlopen for: "/software/brm/base/sys/dm_aq/libplugin_aq11g.so": libclntsh.so.11.1: wrong ELF class: ELFCLASS64

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms