Messaging Server Users Can Not Login and Inbound Email Is Rejected. (Doc ID 1526396.1)

Last updated on APRIL 05, 2016

Applies to:

Oracle Communications Messaging Server - Version 6.0.0 and later
Information in this document applies to any platform.

Symptoms

User logins fail, inbound smtp messages are rejected with error: 550 5.1.1 unknown or illegal alias

The following error is found in the LDAP access log file when trying to find the domain:

[28/Jan/2013:19:55:42 -0500] conn=2834921 op=1 msgId=2 - SRCH base="dc=our,dc=domain,dc=com" scope=2
filter="(&(objectClass=sunManagedOrganization)(|(associatedDomain=our.domain.com)(sunPreferredDomain=our.domain.com)))" attrs=ALL
[28/Jan/2013:19:55:42 -0500] conn=2834921 op=1 msgId=2 - RESULT err=0 tag=101 nentries=0 etime=0.000370

This search should have returned at least 1 entry.  

Changes

The LDAP server was rebuilt, and database re-initialized.  

Cause

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