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How to Provide the Best Information to Support when Opening a Service Request for Oracle Utilities Meter Data Management V2 (Doc ID 1526801.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Meter Data Management - Version 2.0 and later
Information in this document applies to any platform.

Goal

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
MDM - Oracle Utilities Meter Data Management
CM - Customized Module

This article provides guidance on the files and information frequently requested in Service Requests. The more information we have about the issue and environment, the faster the resolution time of the Service Request.
The following is a guide on what information to provide to Oracle Support to resolve the issue.

Additional details are also provided for specific types of information that is frequently requested by support and what information is needed for specific types of functional issues.

Solution

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In this Document
Goal
Solution
 Types of Issues
 Functionality
 Problems with Batch Run
 Environmental / Performance
 Installation
 Common Files and Information
 Installed_Fixes.txt
 Screenshots
 Log Files
 Steps to Capture the Environmental Settings for an Environment
 Unix
 Windows
References

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