How to Provide the Best Information to Support when Opening a Service Request for Oracle Utilities Meter Data Management V2 (Doc ID 1526801.1)

Last updated on JANUARY 11, 2023

Applies to:

Oracle Utilities Meter Data Management - Version 2.0 and later
Information in this document applies to any platform.

Goal

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
MDM - Oracle Utilities Meter Data Management
CM - Customized Module

This article provides guidance on the files and information frequently requested in Service Requests. The more information we have about the issue and environment, the faster the resolution time of the Service Request.
The following is a guide on what information to provide to Oracle Support to resolve the issue.

Functional Issue – system does not operate as documented or an error occurs
Environmental / Performance Issue – system is not performing as expected
Installation Issue – system is inoperable

Additional details are also provided for specific types of information that is frequently requested by support and what information is needed for specific types of functional issues.