"Message No Longer Exists" Popup Received When Accessing Shared Folder (Doc ID 1534945.1)

Last updated on JUNE 15, 2017

Applies to:

Oracle Communications Messaging Server - Version 7.0.0 and later
Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

Messaging Server 7u4-18.01
Convergence 2 patch 4

Two users whose mail resides on the same mail server, access a shared folder, which resides on a second mail server.

If one of the users is in their primary inbox and they compose or edit a message, all works fine.

If one of the users is in the shared folder inbox and they compose or edit a message, after 1-2 minutes of typing, they see a popup with the following error:

  Message no longer exists

The issue is not specific to any particular browser and is seen with Firefox, IE, etc.

Telemetry was turned on for IMAP and in the telemetry log, just before the problem occurred, we saw the following response from the IMAP server which includes a "VANISHED" response:

Cause

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