Unable to Clear an Event From Web Workspace Work Agenda (Doc ID 1535694.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.8.1.2 and later
Oracle Network Management for Utilities - DMS - Version 1.8.1.2 and later
Information in this document applies to any platform.

Goal

A completed event remains stuck on the active Work Agenda.  Unable to clear the event from the Work Agenda, the data is out of sync.

Running "Action any.JMService dump 800.<event_idx>" indicates that the job data is no longer in JMService memory. The original job was removed from the JOBS and INCIDENTS tables due to grouping, but the job is displayed in Web Work Agenda as active.  Relogin has no impact.

 

Solution

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