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Cannot Access Weblogic Console After Installing OSM 7.2.2 Successfully (Doc ID 1545991.1)

Last updated on FEBRUARY 23, 2024

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.


Customer installed the OSM7.2.2 version on Weblogic 10.3.6. Java JDK 7 is used. After installing OSM on the domain when they restarted the server and opened the console. It was failing with following error.

1)Errors in server logs :

nexpected exception or error thrown, so marking the servlet as unavailable. Most likely, this is due to an incorrect or missing library dependency.>
<Servlet: "action" failed to preload on startup in Web application: "console".
javax.servlet.UnavailableException: PermGen space
  at org.apache.struts.action.ActionServlet.init(
  at org.apache.beehive.netui.pageflow.AutoRegisterActionServlet.init(
  at org.apache.beehive.netui.pageflow.PageFlowActionServlet.init(
  at com.bea.console.internal.ConsoleActionServlet.init(
  at javax.servlet.GenericServlet.init(
  Truncated. see log file for complete stacktrace
java.lang.OutOfMemoryError: PermGen space
  at java.lang.ClassLoader.defineClass1(Native Method)
  at java.lang.ClassLoader.defineClass(
  at weblogic.utils.classloaders.GenericClassLoader.defineClass(
  at weblogic.utils.classloaders.GenericClassLoader.findLocalClass(
  Truncated. see log file for complete stacktrace

2)Installation log has this error : [J2EE:160149]Error while processing library references. Unresolved application library references, defined in weblogic-application.xml: [Extension-Name:, exact-match: false], [Extension-Name:, exact-match: false].
at weblogic.application.internal.flow.CheckLibraryReferenceFlow.prepare(
at weblogic.application.internal.BaseDeployment$
at weblogic.application.utils.StateMachineDriver.nextState(
at weblogic.application.internal.BaseDeployment.prepare(
at weblogic.application.internal.EarDeployment.prepare(



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