mshttpd Process Restarting, but No Crash Dump (Doc ID 1548249.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Messaging Server - Version 5.2.0 and later
Communications Express for Oracle Communications - Version 6.1 and later
Oracle Communications Convergence - Version 1.0 and later
Information in this document applies to any platform.

Symptoms

Users see webmail sessions disconnected, time out, or very slow.  Sysadmin notices mshttpd process restarting, or being down and needing to restart manually, and messages like the following are seen in the watcher log file:

This happens across multiple front-end systems.

Cause

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