My Oracle Support Banner

mshttpd Process Restarting, but No Crash Dump (Doc ID 1548249.1)

Last updated on AUGUST 28, 2023

Applies to:

Oracle Communications Messaging Server - Version 5.2.0 and later
Communications Express for Oracle Communications - Version 6.3 and later
Oracle Communications Convergence - Version 3.0 and later
Information in this document applies to any platform.

Symptoms

Users see webmail sessions disconnected, time out, or very slow.  Sysadmin notices mshttpd process restarting, or being down and needing to restart manually, and messages like the following are seen in the watcher log file:

This happens across multiple front-end systems.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
 mshttpd threads hung waiting for SMTP
 tcp_smtp_server threads hung waiting for logging
 Why is it sending to syslog?
 Why is it causing the MTA to hang?
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.