SMTP Email Alert Notifications: Error Sending Message (Doc ID 1549073.1)

Last updated on JULY 13, 2017

Applies to:

Primavera Portfolio Management - Version 8.0 SP2 and later
Information in this document applies to any platform.

Symptoms

When attempting to send an email alert from a PPM Module (Exa: Scorecard-Collaborate-Send Page), the 'Send Mail' dialog is displayed but after clicking 'Send' the following error occurs.

ERROR
-----------------------
Message from webpage.
Error sending message.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into PPM and navigate to a Module (Exa: Scorecard, Form)
2. Click the 'Collaborate' menu and then 'Send Page'
3. Fill in recipient in 'To' field then click 'Send'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot test Alert functionality.

Cause

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