SMTP Email Alert Notifications: Error Sending Message

(Doc ID 1549073.1)

Last updated on JULY 13, 2017

Applies to:

Primavera Portfolio Management - Version 8.0 SP2 and later
Information in this document applies to any platform.


When attempting to send an email alert from a PPM Module (Exa: Scorecard-Collaborate-Send Page), the 'Send Mail' dialog is displayed but after clicking 'Send' the following error occurs.

Message from webpage.
Error sending message.

The issue can be reproduced at will with the following steps:
1. Log into PPM and navigate to a Module (Exa: Scorecard, Form)
2. Click the 'Collaborate' menu and then 'Send Page'
3. Fill in recipient in 'To' field then click 'Send'

The issue has the following business impact:
Due to this issue, users cannot test Alert functionality.


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