Customer Center Incorrect Login Or Password When Using Virtual Address

(Doc ID 1556433.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


Qn1: Need to create a virtual server into a Big F5 appliance for high available of the BRM instances.

Have created a virtual server into appliance, and trying to connect with Customer Center using the virtual address.

However, when connecting through Customer Center, an error appears: INCORRECT LOGIN OR PASSWORD. The LOGIN and PASSWORD are correct.

The cm.pinlog logged the below error:

How to resolve this problem?


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