Convergence-Mail - First Line Break Is Removed When Mail Is Composed In Plain Text, Using Convergence with Chrome or Safari browser (Doc ID 1563484.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

When composing mail in Convergence 2 using either the Safari or Chrome browsers, the first line break in the mail body is removed. The second line is appended to the first line.  This happens if the mail is composed using Plain Text, instead of Rich Text Format.

For example:

1. Log into Convergence.

2. Go to:  Options -> Mail -> General, and uncheck "Compose messages using Rich Text".

3. Log out of Convergence and the log in again, for the change to take effect.

4. Go to:  Mail -> Write.

5. In the mail body, key in some text as shown below, and click Save.

----
aaa
bbb

ccc
----

6. Go to the Drafts folder and view the mail that was just created. The first line break is gone:
----
aaabbb


ccc
----

Cause

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