Discounts Status Doesn't Change To Active When Service Status Changes To Active
Last updated on SEPTEMBER 01, 2013
Applies to:Oracle Communications Billing and Revenue Management - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.
For migrated accounts with services, purchased products and purchased discounts, when service status changed to Active the discount status doesn't change to Active.
Opcode PCM_OP_CUST_UPDATE_SERVICES invoked with the following flist
0 PIN_FLD_POID POID  0.0.0.1 /account 14051923 0
0 PIN_FLD_PROGRAM_NAME STR  "ADAPTER"
0 PIN_FLD_SERVICES ARRAY  allocated 3, used 3
1 PIN_FLD_STATUS_FLAGS INT  4
1 PIN_FLD_POID POID  0.0.0.1 /service/telephony 14051938 0
1 PIN_FLD_STATUS ENUM  10100
the service status changed from 10102 to 10100, purchased products status changes from 2 to 1, but purchased discounts status doesn't change, it remain in 2. There's no error in cm.pinlog.
What is the possible reason for this issue?
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