Work Order Task Attributes (UDF) are not being Copied to Work Order History
Last updated on OCTOBER 16, 2016
Applies to:Oracle Utilities Work and Asset Management - Version 1.9.0 and later
Information in this document applies to any platform.
Work Order Task Attributes are not being copied to WO History. We have several user defined fields setup at the Work Order (WO) Task level that we notice are not being copied when batch runs to move the WO to WO History.
Attributes on the WO Task should be copied when the Work Order is moved to History.
The issue can be reproduced at will with the following steps:
1. Find a Closed WO has has the attributes on the WO Task populated
2. Set the RETAIN DAYS option of the WO AGING Business Rule to zero to force the WO to History
3. Run ALL BATCH
4. Pull up the WO in the History Module. Check the attributes on the Task- they are not populated.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms