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CC&B Slugginess / Freeze Due To Garbage Collection (Doc ID 1571936.1)

Last updated on APRIL 02, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0 and later
Information in this document applies to any platform.

Goal

In production environment, sometimes they notice that a given production instance freezes (and sometimes ends up crashing) due to the garbage collection being made.

The problem identified with the GC has been identified as a cause for some crashes that they had in their production environment during normal workday hours, thus affecting the end-users SLAs.

Solution

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