System Throws An Error When Complete An Order Using New Premise Without Postal Code
(Doc ID 1574664.1)
Last updated on OCTOBER 06, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.3.1 to 2.4.0.0.0 [Release 2.3 to 2.4]Information in this document applies to any platform.
Symptoms
**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing
On : 2.3.1 version, CI - Customer Information
When attempting to complete an order using new premise without postal code, the following error occurs.
ERROR
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Postal Code does not have a corresponding record on the Postal Defaults.
When creating a new premise from the Order page, the system from the Postal Defaults table. Without this information, the new premise cannot be created.
Either the Postal Code must be changed to one that falls within the range of a row on the Postal Defaults table, or a Postal Defaults record must be set up that includes the value entered.
If you need support please supply the following info to system support:
Message number:3, 54606
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Main Menu -> Sales & Marketing -> Order +
2. Select Create New Premise and do not input Postal Code. Provide a Trend Area.
3. Click on Save.
4. Click on Complete w/o Package
5. Validation error is displayed. Postal code is required.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |