System Throws An Error When Complete An Order Using New Premise Without Postal Code (Doc ID 1574664.1)

Last updated on AUGUST 14, 2014

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.1 version, CI - Customer Information

When attempting to complete an order using new premise without postal code,
the following error occurs.

ERROR
-----------------------
Postal Code does not have a corresponding record on the Postal Defaults.
When creating a new premise from the Order page, the system from the Postal
Defaults table. Without this information, the new premise cannot be created.
Either the Postal Code must be changed to one that falls within the range of a row
on the Postal Defaults table, or a Postal Defaults record must be set up that includes the value entered.

If you need support please supply the following info to system support:

Message number:3, 54606


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Main Menu -> Sales & Marketing -> Order +
2. Select Create New Premise and do not input Postal Code. Provide a Trend Area.
3. Click on Save.
4. Click on Complete w/o Package
5. Validation error is displayed. Postal code is required.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete an order using new premise without postal code.
But in some country and area, there is no postal code needed.
So this should be allowed on system level.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms