GRC 8.6.3: Oracle GRC Application Throwing "An Error Occurred During The Login Process" Error on Logining
(Doc ID 1575204.1)
Last updated on OCTOBER 10, 2023
Applies to:
Oracle Application Access Controls Governor - Version 8.6.3 to 8.6.3 [Release 8]Information in this document applies to any platform.
Symptoms
On : 8.6.3.6036 version, GRC
When attempting to login,
the following error occurs.
ERROR
-----------------------
"An error occurred during the login process"" message while trying to login."
Workaround:
Bounce the application server.
Grc.log shows
Login error : StatementCallback; SQL [SELECT ROLEX.CHILD_ROLE_ID FROM GRC_SEC_USERROLES_XREF ROLEX WHERE PARENT_ROLE_ID = 729 AND CHILD_ROLE_TYPE = 247]; OALL8 is in an inconsistent state; nested exception is java.sql.SQLException: OALL8 is in an inconsistent state
org.springframework.dao.DataAccessResourceFailureException: StatementCallback; SQL [SELECT ROLEX.CHILD_ROLE_ID FROM GRC_SEC_USERROLES_XREF ROLEX WHERE PARENT_ROLE_ID = 729 AND CHILD_ROLE_TYPE = 247]; OALL8 is in an inconsistent state; nested exception is java.sql.SQLException: OALL8 is in an inconsistent state
at org.springframework.jdbc.support.SQLErrorCodeSQLExceptionTranslator.translate(SQLErrorCodeSQLExceptionTranslator.java:284)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open GRC on web browser and try to login.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to the application.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |