MedDRA browser does not work properly when search the term using the operator <OR> (Doc ID 1580426.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Oracle Argus Safety - Version 6.0 and later
Oracle Argus Safety Japan - Version 6.0 and later
Information in this document applies to any platform.

Symptoms

The following issues will be seen when searching the terms by using the operators "OR" (eg, Back OR pain) in the MedDRA Browser

- Performance became slow (application might freeze/hang during that time)
- No date returns
- Duplicate terms with incorrect data returned therefore inappropriate term will be set after the coding
- AJAX Error

AJAX Error
readyState:4
Status:500
headers: Cache-control: private, no-cache
Content-Type: text/html
Expries:
Server: Microsoft-IIS/7.5
Date: xxx
Content-Length:1208

 
Note: (For Argus Safety Japan user)
The issue also occurs when searching the MedDRA/J terms. この問題は、MedDRA/J ブラウザから辞書検索した場合も発生します。

 

Scenario#1 :  Search the different terms  eg., back OR pain

1. login to Argus
2. Open the MedDRA Browser from utilities or from the case
3. Enter the text "Back or Pain" in the LLT field
4. Search

The message "Not responding" appears in the IE bar so wait for a while (It may take a few minutes or sometimes about over 10 minutes)

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms