Inactivating Or Cancelling Cycle Forward Arrear Discount Does Not Get Refunded In Discount Sharing Group (Doc ID 1585744.1)

Last updated on JANUARY 29, 2024

Applies to:

Goal

On :  BRM 7.3.1.0.0 version;

Problem is that, when inactivating or cancelling a cycle forward arrear discount which is in a discount sharing droup, the discount is not calculated for refund.


Scenario:

1)   Create a cycle forward arrear Product lets say P1
2)   Create a cycle forward arrear Discount lets say D1, to offer 50% discount
3)   Create an account lets say A1
4)   Add a service (/service/telco for example) S1 to account A1
5)   Purchase discount D1 under S1.
6)   Add another service instance (/service/telco for example) S2 to account A1
7)   Create Discount Sharing Group DSG1 such that, S1 is discount owner and D1 is the shared discount
8)   Add S2 as Discount Sharing Member to DSG1
9)   Now purchase product P1 to S2.
10)  Now Cancel or Inactivate the discount D1 in S1 after 5 days from the date of purchase.


Expected result:
   Expected to see a new balance impact that will refund the previously given discount amount in step 9.

Actual result:
   No refund is given.

How to achieve the expected result ?

Solution

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