SyncCustomer Function For Redo Execution Mode Getting Failed With OrderUpdateFailedException

(Doc ID 1586953.1)

Last updated on MARCH 28, 2018

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 to 7.2.4 [Release 7.2]
Information in this document applies to any platform.


OSM is  throwing the following error after placing the revision order.

com.mslv.oms.handler.OrderUpdateFailedException: Too many instances for node[/ControlData/Functions/SyncCustomerFunction/orderItem/orderItemRef] on orderId[296]. Max instances allowed[999999999]
at com.mslv.oms.handler.order.cache.AbstractOrderCacheManager.a(Unknown Source)
at com.mslv.oms.handler.order.cache.AbstractOrderCacheManager.checkNodes(Unknown Source)
at com.mslv.oms.handler.order.h.a(Unknown Source)
at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.process(Unknown Source)
at com.mslv.oms.handler.a.processRequest(Unknown Source)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.a(Unknown Source)


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms