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Working Effectively With Taleo Support (Doc ID 1592032.1)

Last updated on MARCH 01, 2024

Applies to:

More Applications & Technologies > Oracle Taleo
Information in this document applies to any platform.

Purpose

This fact sheet gives you an overview of working effectively with Taleo Support and resources available at your disposal to leverage Support.

Scope

 All Oracle Taleo Customers

Details

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In this Document
Purpose
Scope
Details
 Getting Started
 Working Effectively with Support Best Practices
 Submitting a well-formed Service Request (SR)
 Troubleshooting Guidelines
 Monitoring Service Requests—Important Statuses for you to know 
 Escalation Process
 Get Proactive - Optimize - Resolve - Upgrade
 Technical Support Policies
 Additional References
References

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