AG Service Is Writing "Faulting application AGProc.exe, version 4.2.3.657, time stamp 0x4fce8268, faulting module ORACLM32.dll, version 6.0.6002.18881, time stamp 0x51da3e00, exception code 0xc00135, fault offset 0x0006f52f, process id x" in Event Viewer (Doc ID 1599318.1)

Last updated on NOVEMBER 11, 2013

Applies to:

Oracle Argus Safety - Version 6.0.6 and later
Information in this document applies to any platform.

Symptoms

AG and ESM Services are not working. After looking at the back-end server for the log files, none have been created since Friday at 6PM. What would cause the files to not be created? I've restarted the services & the bounced the server, but still not getting any log files generated/appended to.

20131108.log
08-Nov-2013, 17:52:42 >> Argus Safety Service stopped.
08-Nov-2013, 17:53:55 >> Argus Safety Service started.

ESM Log Files being appended to:
ESM20131111.txt
ESMAckTransmissionargsp50120131111.txt
ESMAttachmentTransmissionargsp50120131111.txt
ESME2BTransmissionargsp50120131111.txt
ESMStatusCheckargsp50120131111.txt

Server Event Viewer is the following error:
Faulting application AGProc.exe, version 4.2.3.657, time stamp 0x4fce8268, faulting module ORACLM32.dll, version 6.0.6002.18881, time stamp 0x51da3e00, exception code 0xc0000135, fault offset 0x0006f52f, process id 0xb50, application start time 0x01cedef636b99fd1.

Cause

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