When Composing New Mail and Searching Contact in PAB, Only Work Email Address Is Selectable (Doc ID 1604079.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

Using Convergence 2 patch-06, and lower.


When composing a new mail, and searching in the personal address book for a user which has several email addresses, only the 'work' email address can be selected.
If this contact has, for example, a home email address, you cannot select it during the search.

When doing the same within Communication Express (aka UWC), you will get a list with all the email addresses of this contact.

The issue can be reproduced with the following steps:

  1. Go into Convergence's personal address book and look for a contact with multiple email addresses, eg, work and home,
    or create such a contact.
  2. Go back to the mail tab and hit 'Write' to start composing a new mail
  3. There are two ways of adding an email address here
    1. On the 'To' line, start typing a part of the name of this contact with multiple email addresses.
      Only the main email address (work) is shown.
    2. Another possibility: hit the address book icon at the end of the 'To' line
      Only the main email address is shown, even if you search for something specific in the contact's home email address.

Due to this issue, users cannot directly send mail to a user's alternative email address.
They first need to go to the personal address book, search for the user there and then select the preferred email address.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms