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Payment Reversal for CC Not Working in Payment Tool (Doc ID 1608627.1)

Last updated on AUGUST 27, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


There is a requirement to reverse Credit Card payments in some cases. For this activity, Payment tool will be used to reverse the payment using Trans-ID.
However, using Payment tool, it is not possible to search the transaction using Payment ID (trans ID) option.

Further analysis shows that Payment Tool is looking for the transaction in " /event/billing/charge/cc" instead of " /event/billing/payment/cc".
In the current scenario, payment is not BRM initiated and transaction related information will be present in "/event/billing/payment/cc".

Is there a way to configure Payment Tool so that it will search in "/event/billing/payment/cc"?


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