IM Chat Appears Unresponsive After Client Sends Message Greater Than 500 Lines (Doc ID 1609098.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Communications Instant Messaging Server - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

IM 8p6 in 2-node server pool

A chat room was created, about 15-20 users joined the chat room. After some real time conversations, a user tried to post really long messages to it (i.e. >500 lines of input). After few seconds, message flow on the room stopped and IM clients hangs, need to restart IM clients. The chat room is unusable after this condition. Messages posted after this are not received by anyone in the room. For some users, even after a client restart, they are unable to post to the room and client continues to hang unless the conversation is closed.

Cause

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